National Bank of Kenya Limited offers financial services and is engaged in the provision of banking, bancassurance, financial and related services. The Bank operates in the segments: Retail Banking, Business Banking, Islamic Banking, Corporate & Institutional Banking, Treasury, Bancassurance, Investor services and Chinese Business. It offers solutions to corporates, institutions, businesses and retail customers. A spectrum of products offered by the bank includes financing, trade services, mortgages, account services, custody services, Islamic banking and cards services among others. It has a network of approximately 75 branches outlets, 140 automated teller machines (ATMs) and electronic channels of mobile and Internet banking across Kenya. Its wholly owned subsidiaries include Natbank Trustee and Investment Services Limited, Kenya National Capital Corporation Limited and NBK Insurance Agency Limited.

The bank turnaround strategy has been focusing on product diversification, cost optimization, balance sheet growth and use of technology to improve operational efficiency. This is currently being implemented through centralising the operating model, automating processes, and leveraging on technology. The company is also focusing on business optimization through extending digital experieince across all channels,streamlining processes and focus on customer satisfaction. The company also seeks to grow it's agency networks and the opening of new branches.